How we work, what we charge for, and what we are responsible for
These policies govern the work we do on your vessel. They are incorporated by reference into our Service Agreement and into every Work Authorization you sign. Where a signed document says something different, the signed document controls.
Nothing here takes away a right the law gives you. Nothing in these policies waives, limits or modifies any right you have under the California Consumer Legal Remedies Act, the Song-Beverly Consumer Warranty Act, or any other statute that cannot be waived by agreement. Where a provision here would conflict with such a right, the statute applies and the provision does not.
Breeze Marine Boat Service LLC, a California Limited Liability Company, of
120 N Pacific Ave, San Pedro, CA 90731.
Telephone (562) 542-7296.
Email breezemarine.boatservice@gmail.com.
Business Tax Registration Certificate 0003551598-0001-9.
California Seller's Permit 254819680 - 00001.
We are a mobile marine mechanical service. Most work is done where your vessel is kept — at the slip, on its trailer, or in dry storage. Some work is done at our own facility, for example an engine or a drive taken out for rebuilding, or a vessel hauled out for a repair. Where the work will be done is stated on the estimate and the authorization. What happens to a vessel or a part while it is with us is set out below under Vessels and parts at our facility.
Some customers — public agencies, fleets and businesses — buy from us under their own written contract or purchase order. For those customers, their contract governs our work. These policies apply only on a point that contract does not address, and only where they do not conflict with it. Nothing here adds a charge, a deposit, a fee or a condition that such a contract does not allow.
An estimate is our good-faith projection of what the work will cost, based on the condition we could observe at the time. It is not a fixed price and it is not a guarantee that nothing else will be found.
Marine work reliably produces surprises: a fastener shears, a hose behind the one we came for is perished, a part that should be stocked is a special order. That is why every estimate carries a not-to-exceed amount — a ceiling you authorize in advance, above which we stop and speak to you.
We will not exceed the authorized ceiling without your further authorization. If the work is going to run more than 10% over the estimate, we stop and tell you before we get there, not afterwards.
We do not begin work — and we do not order parts — until you have authorized the specific work in writing, with a ceiling. That authorization identifies the vessel, lists the work, lists the parts, and states the not-to-exceed amount.
If you authorize work by telephone because you are not at the vessel, we will record who authorized it, when, what was said and the ceiling agreed, and we will send you that record the same day. Please read it. If it does not match your understanding, tell us before we start.
If we find something else wrong, we will report it to you and price it, and obtain your authorization, before we carry it out. There are two exceptions, and both are narrow:
Parts removed in the course of the work remain available for your inspection, on request made at the time the work is authorized.
Labor is charged at the rates set out in the Service Agreement's rate table, in quarter-hour increments and per technician. Where more than one technician works on the vessel at the same time, each technician's time is billed separately at the applicable rate — one hour of work by two technicians is billed as two hours of labor. The number of technicians assigned is stated on the written estimate before you authorize the work, and is itemized on the invoice.
Time spent travelling to and from the vessel, waiting for access, and waiting for you or a marina to make the vessel available is chargeable, at the rates stated. We will tell you if we are being kept waiting rather than let it accumulate silently.
Parts we supply. Parts and materials are billed at our price. Every part is identified on the invoice as new, rebuilt, reconditioned or used. Parts carry the manufacturer's warranty, which we pass through to you; our own warranty on parts is limited to that pass-through, and is set out in the Limited Warranty.
Special orders. A part ordered specifically for your vessel is generally not returnable to the supplier. Once ordered, it is chargeable whether or not you proceed. We will tell you before ordering when this applies.
Cores. Where a part carries a core charge, the charge is refunded when the old unit is returned to the supplier in a condition they accept. If it is refused, the charge stands.
Parts you supply. We will fit a part you supply if it is correct and serviceable, and we may decline if it is not. A part you supply carries no warranty from us, and no warranty on the labor to fit it. If it fails, the labor to remove it and fit a replacement is chargeable again. This is stated on the invoice next to any such line.
Parts we remove. Old parts are yours. We keep them for 14 days after the invoice for you to inspect or collect, unless a core has to go back to the supplier or you ask us in writing to keep them longer. After that they are recycled or disposed of lawfully.
A deposit is due before work is scheduled or parts are ordered, and is applied in full to the final invoice. It is taken in two parts, because the two halves of a job carry different risk:
If you cancel before work begins, the cost of any parts already ordered or supplied is deducted and the balance of the deposit is refunded to you.
Payment is due on the terms stated on the invoice. We accept the methods listed on the invoice; we do not accept payment in any form not listed there, and we will never ask you to send funds to an account other than the one printed on your invoice. If you receive a request that looks like it came from us and asks you to pay somewhere else, telephone us before you act on it.
Invoices unpaid more than 30 days after the due date carry a late charge of 1% per month on the outstanding balance, or the maximum rate permitted by law, whichever is lower. A returned or dishonoured payment carries a fee of $25.00.
If a dispute about an invoice is raised in good faith and in writing within ten days, we will not apply late charges to the disputed portion while we are working it out with you.
When a payment counts as made. A payment is made when the money is posted and available in our account. A confirmation screen, a screenshot, a notification email, a "pending" or "sent" status, or a check that has not yet cleared is not payment. This is not a matter of trust: those things can all be shown for money that never arrives, and that is a common fraud on small businesses.
Card payments that are reversed. If a card payment or an electronic payment is reversed or charged back, the amount is owed again as if it had not been paid. Where a payment is disputed with your card issuer, we will give the issuer the signed authorization, the photographs and the invoice for the work. If you have a concern about the work, please tell us first — it is faster for you than a chargeback, and nothing in this paragraph limits any right you have with your card issuer.
Good work depends on a few things only you can do. By authorizing work you agree to:
By authorizing work you confirm that you own the vessel or are authorized by the owner to commit it to repair, and you authorize us and our technicians to board it, to move it within the marina where necessary, and to operate its engines and systems for testing.
Sea trials. Where a sea trial is necessary we will agree it with you in advance. You remain responsible for the vessel's insurance being in force and for it covering operation by a repairer. Tell us if it does not.
We are not responsible for personal property left aboard. Please remove anything valuable before we attend.
There is work we decline, and we would rather say so plainly than take it and do it badly:
If we stop work for a safety reason we will tell you why, in writing, and charge only for the time spent to that point.
A Mechanical Condition Inspection reports what we found, on the day, in the systems we were asked to inspect and could reach without dismantling anything. It is an honest opinion of condition at that moment. It is not a marine survey, not a valuation, and not a promise about how long anything will last.
Where specialist work is required — machining, propeller work, refrigerant handling, diving — we may engage a subcontractor or refer you directly. Where we engage one on your behalf, we remain your point of contact. Where we refer you, your contract is with them and their terms and insurance apply, not ours.
Before we start we record the condition of the areas we will be working in, including photographs. Corrosion, prior repairs, standing water and existing damage are noted. This protects both of us: it establishes what we found rather than what we caused.
We are not responsible for pre-existing conditions, for the consequences of deferred maintenance, or for a failure elsewhere in a system that our work did not touch. Where a pre-existing condition is likely to cause the work to fail, we will tell you before we start.
We capture the oil, filters, coolant, fuel and other fluids we remove, and dispose of them as California law requires. Disposal is charged at what it costs us, and it is itemized on the invoice. We do not pump oily bilge water overboard.
If we find fuel or oil already in the bilge, a leak, or contamination we did not cause, we will stop the affected work and tell you. Cleaning it up, and any report the law requires of the vessel's owner, are your responsibility, though we will help where we can and quote that work separately.
Our workmanship is warranted for 90 days. Parts carry the manufacturer's warranty, passed through to you. The full terms, what is excluded, and how to make a claim are set out in our Limited Warranty, which forms part of these policies.
The most important point of it is this: tell us first. If something we worked on fails, contact us and give us a reasonable opportunity to inspect it before anyone else works on it. Work done elsewhere before we have seen it is not recoverable from us.
We are glad to work on a repair your insurer or an extended-warranty company is paying for, and to send them our findings, photographs and invoice. Their decision is between you and them. You remain responsible for our invoice whether or not they pay it, and anything they pay us is credited to you. Please tell us before the work starts if a claim is involved, so the photographs they will want are taken before anything is dismantled.
While it is with us. A vessel, engine, drive or other part at our facility is kept secured, and we are responsible for loss or damage caused by our own negligence while it is in our care. Your own insurance on the vessel stays in force and remains primary for everything else — fire, theft by others, storm and the like.
Collecting it. When the work is finished we tell you in writing, and the vessel or part is released when the invoice is paid. Storage is charged at $45.00 per day from the eighth day after that notice, which is what holding the space costs us. We tell you in writing before storage charges start.
Our lien while we hold it. Under California law, a person who repairs, improves or stores personal property in their possession has a lien on it for the charges, and may keep it until they are paid (Civil Code § 3051). That applies to a vessel or part at our facility. If it is left unclaimed and unpaid, we may enforce that lien as California law allows, including by a lien sale — and only after every written notice the law requires has been given to you.
Wherever the work was done. Repairs and necessaries supplied to a vessel also give rise to a maritime lien on the vessel itself under 46 U.S.C. § 31342, whether the work was done at our facility or at your slip. It does not depend on our holding the vessel.
We will always try to resolve an unpaid invoice with you directly first, and we will tell you in writing before we take any step to enforce a lien.
Please give us at least 24 hours' notice if you need to cancel or move an appointment. Inside that window we may charge for the trip and for time reserved, because the slot cannot be filled.
We may reschedule for weather, for sea state, or where the vessel is not accessible or not ready. We will tell you as early as we can, and there is no charge where we are the ones moving it.
Boat and trailer rentals are not repair work and are not governed by these policies. Each rental is made under its own signed rental agreement, which sets out the deposit, who may operate, the insurance, and what happens if anything is damaged.
We will contact you by telephone, text message and email about your vessel, your estimate, your invoice and your appointment. These are service communications about work you have asked for; they are not marketing, and you can ask us to use a different channel at any time.
Recording. California requires the consent of all parties to record a confidential conversation (Penal Code § 632). We do not record telephone calls. If you wish to record a call with us, ask first and we will tell you whether we agree. We do keep written records — texts, emails and file notes — and those form part of the job record.
Where a photograph or a message is part of the record of your job, we keep it. Emails between you and us about your vessel are copied into your job file automatically, so that what was agreed by email is on record beside the estimate and the invoice. See our Privacy Notice for how long and who else ever sees it.
Tell us. Most things are fixable and almost all of them are fixable faster by telling us than by anyone else. In order:
Nothing in this section stops you going to court, to small claims, or to any regulator or agency at any time. It is the order that resolves things fastest, not a condition of your rights.
We are responsible for our own negligence and for our failure to perform this contract, and we carry marine general liability insurance for exactly that.
We are not responsible for loss of use of the vessel, loss of a charter, a cancelled trip, accommodation, storage elsewhere, or other indirect or consequential losses, except where the law does not permit that limitation.
Except where the law does not permit it, our total liability arising out of any job is limited to the amount you actually paid us for the work giving rise to the claim.
Nothing in this section limits our liability for gross negligence, for wilful misconduct, for fraud, for personal injury or death caused by our negligence, or for anything else which cannot be limited under California law (including Civil Code § 1668).
Any claim arising out of work we have done must be brought within 12 months of the date of the invoice for that work, except where a longer period is required by law and cannot be shortened by agreement — in which case the statutory period applies.
These policies and our agreements with you are governed by the law of the State of California. Any proceeding shall be brought in the state or federal courts serving the county in which we maintain our principal place of business, California, and both of us consent to that venue. Nothing in this paragraph prevents either of us using the small claims court.
In any proceeding arising out of our agreement, the prevailing party is entitled to recover reasonable attorney's fees and costs from the other. This is stated mutually because California Civil Code § 1717 makes such a provision reciprocal in any event, and a clause that pretends otherwise is worth nothing.
What this document deliberately does not do. It does not ask you to waive a jury trial, it does not force you into arbitration, and it does not restrict what you may say publicly about us. Those clauses are either unenforceable in California or, in the case of a non-disparagement clause in a consumer contract, unlawful (Civil Code § 1670.8). We would rather earn a good review than contract for one.
A written notice under our agreement may be given by email to the address on your file, or to breezemarine.boatservice@gmail.com, or by mail to the addresses on the agreement. An email notice is given when it is sent, unless the sender learns it was not delivered. Please keep your email address up to date with us: it is where your documents and notices go.
If any provision here is held unenforceable, the rest continues in force and the unenforceable provision is applied to the greatest extent the law allows.
These policies, the Limited Warranty, and the documents you sign — the agreement, each authorization and each change order — are the whole agreement about the work. Something said on the phone or on the dock does not change them unless it is put in writing and both of us agree to it. If either of us does not insist on a term once, that does not give it up for the future.
We update these policies from time to time. The version that applies to your job is the version in force on the date you signed the authorization for it, and its version number is recorded on that document. Changes are never applied backwards to work already authorized.
Version 2026.10-1